EDUCATION

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Bentley University

McCallum Graduate School of Business

 

M.S. Human Factors in Information Design

August 2019

GPA: 3.84

High Distinction Honors

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University of California, Los Angeles

 

B.S. Cognitive Science

Specialization in Computing

June 2016

GPA: 3.76

Cum Laude Honors

 

EXPERIENCE

Senior User Experience Researcher, Sony PlayStation (SIE)

June 2016 - Present

San Diego, CA

  • Work to improve player experiences on a variety of PlayStation games and products including the successful Triple-A franchise, MLB The Show

  • Design and conduct UX research studies in order to investigate key questions of both usability and appeal, utilizing a wide array of research methodologies including classic usability testing, group playtests, one-on-one interviews, diary studies, and surveys

  • Analyze qualitative and quantitative data to pinpoint user pain and pleasure points, derive insights, and effectively communicate actionable results to game development teams to drive change

  • Develop data-driven frameworks and models to better understand and visualize the user experience, turning complex data into simple design tools for development teams

  • Leverage telemetry and marketing data alongside research results to provide a holistic view

  • Facilitate brainstorming and design thinking workshops with development team

  • Advocate for the value of UX research and human-centered design throughout the organization

Product Designer & Usability Analyst, Arkaive Inc.

January 2016 - June 2016

Los Angeles, CA

  • Improved the design and usability of an education attendance tool and company website in a fast-paced startup environment

  • Created web and mobile user interface designs to help present information to users in a clear and intuitive way, conducted usability reviews and heuristic analyses on the web application and site, and brainstormed innovative product features

  • Designed brochures, advertisements, and social media graphics to help promote the company in clear and engaging ways

UI/UX Specialist, Daily Bruin Online

October 2015 - June 2016

Los Angeles, CA

  • Led the UI/UX team on a redesign project of Bruinwalk.com, a popular resource for UCLA students providing professor, course, and apartment reviewsDesign and conduct user research studies in order to investigate key research questions of both usability and appeal

  • Planned, designed, wireframed, and created high-fidelity web and mobile mockups of the site with a focus on creating a more user-friendly and intuitive experience

  • Tested features and designs through focus testing and surveys, analyzed results, and iterated designs based on findings

  • Worked closely with advertising manager to ensure business needs were met and balanced with user needs

  • Developed and ran a UX workshop for members of Daily Bruin Online to teach and promote internally a user-centered mindset

Research Assistant, UCLA Human Perception Laboratory

March 2015 - June 2016

Los Angeles, CA

  • Worked on a study using perceptual and adaptive learning module (PALM) technology to investigate pattern recognition in algebra and classical music

  • Designed and tested PALM, recruited and ran research participants through experimental procedure, and analyzed and presented quantitative data

  • Selected to present published research on perceptual learning in music at the 2016 Psychology Undergraduate Research Conference (PURC) at UCLA to students and faculty from universities nationwide

Programming Lab Assistant, UCLA Programs In Computing Lab

June 2014 - June 2016

Los Angeles, CA

  • Ran computer lab for undergraduate programming students

  • Tutored students in C++ and web programming

 

SKILLS & TOOLS

Tools:  Qualtrics, UserZoom, UserTesting, Microsoft Excel, SPSS, Tableau, Axure RP, Balsamiq, Adobe Photoshop, Sketch

SUBJECT KNOWLEDGE

Human Factors

Cognitive Psychology

Social Psychology

Behavioral Psychology

UX/UI Design

Video Games

Accessibility

RESEARCH METHODS

Usability Testing

Appeal Testing

Interviews

Playtests

Focus Groups

Diary Studies

Ethnography

Survey Design

Heuristic Review

ANALYSIS & REPORTING

Qualitative Data Analysis

Quantitative Data Analysis

Pattern Recognition

Framework Development

Data Triangulation

Data Visualization

Storytelling With Data

Key Insights

Actionable Recommendations

OTHER

Workshop Facilitation

Design Thinking

Persona Development

Interaction Design

Wireframing & Prototyping

C++

HTML & CSS

Leadership & Mentorship

Video Editing